Consumers Tell BBB Springfield Timeshare Company, Martin Management Group, Failed to Perform

A widow of the Sept. 11 terrorist attacks is among a group of consumers who tell Better Business Bureau (BBB) they lost thousands of dollars to Springfield, Mo.-based Martin Management Group after entering into agreements to have the company liquidate timeshares. 

BBB is advising consumers to use caution when dealing with the business and its owners, Steven Albert Martin and David Lee Martin. Complainants tell BBB the business failed to liquidate their timeshares, and they have had little contact with the business since signing contracts with the company.

A Bethpage, N.Y., woman, whose husband was a chief in the New York Fire Department and died in the Sept. 11, 2001, terrorist attacks, told BBB she is seeking the return of more than $18,000 the company charged her to liquidate five timeshares in February 2017.

“No one (at Martin Management Group) lifted a finger,” the woman told BBB. “This has been a disaster.”

Martin Management Group has received 13 complaints and reports in the past year. The business failed to resolve most of the complaints. The company has an “F” rating, the lowest on BBB’s scale.

According to a former employee of Martin Management Group, David Martin is responsible for the day-to-day operations of the company, which has been in business since April 2004.

Consumers told BBB they are trying to liquidate their timeshares because they no longer use them, are tired of paying maintenance fees and do not want their children burdened by them should they pass away.

Consumers tell BBB Martin Management Group has been difficult to reach in recent months. Calls BBB made to the company went unanswered.

A London, Ark., consumer shared with BBB an email he received from the company on

Aug. 23 where the company apologized for its lack of communication.

“We had to restructure our entire organization which has left us behind our preferred schedule,” the company wrote. The company told the man it “would definitely fulfill that obligation” to liquidate his timeshare.

However, the consumer reports that he gave the company $2,100 for empty promises. Other consumers also report paying thousands of dollars for services that were never rendered.

A man from Indianapolis told BBB he entered into a contract with Martin Management Group on Feb. 25, 2017, paying $4,000 to have a timeshare liquidated.

“Just calling them is an adventure,” the man told BBB. “There doesn’t seem like there is anybody there.”

The man told BBB that he has tried more than 10 times since July to reach the business, but he has been unsuccessful.

“They took my money, and that was pretty much it,” he said.

A woman from Cuba, Mo., told BBB she paid Martin Management Group $6,500 to liquidate two timeshares. She said the company has not contacted her in months.

“I called and left a message with them, but they never got back to me,” she told BBB.

A man who said he formerly was the general manager for Martin Management Group told BBB the business told consumers that it could liquidate timeshares in 180 days or within a year at the longest.

Some contracts BBB received from consumers had two businesses listed on them - Martin Management Group and Freedom Solutions. Justina Aulgur, owner of Freedom Solutions, told BBB the companies worked together to recruit clients from July 2016 through March 9, 2017. Located in Kansas City, Mo., Freedom Solutions is a timeshare liquidation business.

Aulgur told BBB the partnership dissolved when Freedom Solutions opened its own call center in the Kansas City area. Aulgur told BBB that Martin Management Group kept its established client base.

Martin Management Group was located at 2109 N. Glenstone Ave., Suite F in Springfield. The business moved its operations this summer to 3337 S. Scenic Ave. in Springfield. The business is believed to be currently operating out of David Martin’s residence at 5832 S. Clay Ave. in Springfield.

BBB attempts to reach Steven Martin and David Martin via mail, email and phone were unsuccessful.

BBB offers the following tips for consumers attempting to liquidate a timeshare:

  • Research the business and owners carefully before signing a contract, providing any sensitive personal information or paying any money. Check the company’s BBB Business Profile at bbb.org or by calling 888-996-3887.
  • Before paying anything, make sure you have a signed contract outlining what is to be done, a timetable and an explanation of what happens if the business or the consumer doesn’t comply with the agreement.
  • Be wary of anyone claiming that he has a buyer for your timeshare or who promises to rent your timeshare, especially if he asks for an upfront fee.
  • Pay with a credit card in case you need to challenge the purchase later.
  • If you feel you have been victimized in a timeshare scheme, file complaints with BBB and the state’s attorney general’s office.

St. Louis area media contacts: 

Columbia media contact: Sean Spence, Columbia Regional Director, (573) 886-8965, sspence@midmobbb.org 

Cape Girardeau media contact: Joey Keys, Cape Girardeau Regional Director, (573) 803-3191, jkeys@capegirardeaubbb.org 

Quincy media contact: Mara Clingingsmith, BBB Quincy Regional Director, (217) 209-3972 or (217) 242-6272 (cell), mclingingsmith@quincybbb.org 

Springfield media contact: Stephanie Garland, BBB Springfield Regional Director, (417) 380-5074, sgarland@springfieldbbb.org 

About BBB 

BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.

Source: BBB on October 31, 2017 https://www.bbb.org/stlouis/news-events/bbb-warnings/2017/10/MMG/  

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